According to the Finnish Consumer Protection Act, you have the right to withdraw from the contract, that is, cancel your purchase, within 14 days of the original transaction. This does not, however, apply to companies.

If you wish to cancel your purchase, you must return the purchased goods within 14 days of receiving information that the product is available for pickup. Upon request, the buyer is obliged to prove that the goods have been returned within the appropriate timeframe. This can be done, for example, by presenting a return receipt.

The buyer shall bear the cost of returning the goods. All our products can be normally returned by post.

The buyer must keep the received goods in an essentially unaltered and undiminished condition in order to retain their right to be fully compensated for the purchase price in the event of a withdrawal. The product must be returned to the seller unused and in its original packaging.

The notification of withdrawal must be submitted to EV Lataus Oy in writing. This can be done, for example, using the return form provided in connection with the delivery. Submit the form by email to ville@evlataus.fi. The notice of withdrawal must include at least the following information: your name, your postal address, and your order number. Keep the notice for further use. You may also submit the notice of withdrawal by post to our office. In this case, use the following address:

EV Lataus Oy

Lauhakuja 14

33870 Tampere