Product deliveries

The ordered products are delivered by a transport company of EV Lataus Oy’s choosing. Currently, our products are mainly delivered to automated parcel lockers (Finland). The parcel locker that your order will be delivered to is determined based on the delivery address provided in connection with the order. EV Lataus Oy reserves the right to choose the delivery method at its sole discretion. 

In other countries than Finland, packages are delivered to your doorstep. We use Finnish Posti and service called Parcel Connect. More information in here; https://www.posti.fi/en/for-businesses/parcels-and-logistics/all-services/parcel-connect-parcel

The delivery is free. We strive to post products before 1 p.m. during the same day on weekdays. In this case, you may receive a notice of arrival from Posti the day after your order (Finland). If the delivery time does not correspond to the aforementioned timeframe, EV Lataus Oy will notify the customer of this by email. Delivery time to other countries varies from three to eight working days, depending on the country.

If the customer does not retrieve the ordered goods within the allotted time after the delivery and the product is returned to EV Lataus Oy, the order is considered to be cancelled by the customer. In this case, EV Lataus Oy is entitled to charge the customer a handling fee equivalent to the costs incurred through the delivery and return of the ordered product(s).